FAQ
Frequently asked questions
We take the hassle out of your cleaning and save you time allowing you to do the things you love. To ensure a smooth service and answer any queries you may have, please have a look at our FAQ below. If there is anything we may have missed, drop us a mail at contact@alliancedrycleaners.co.uk
Before Your First Order
We request that all your clothes be ready for pick up when we arrive in a bag strong enough to carry the weight of the clothes.
We endeavour to clean your items as quickly as possible. Our normal cycle provides a 2-3 day return. This may be delayed on occasion due to busy periods. Our online system manages the turnaround time so we aim to honour the date you have been provided on your confirmation.
Yes, you can log in to your customer panel and edit your order up until 4 hours before your scheduled pick up time. If it is less than for hours, please contact our online support.
Due to the high volume of items, we receive we cannot check every label. It is important you check all your items before sending them for cleaning separating them the dry cleaning and wash bundles.
We ask that you order online as this helps us remain competitive with our pricing. Should you have a problem, please contact our online support and we can arrange for alternatives means of order processing.
All clothes should have labels on them which should be a good indicator as to whether we can clean them. If there is anything you are unsure of, please contact our online support.
Please get in touch with our online support who will be able to guide you.
Your clothes are cleaned in one of our many locations strategically located to cover specific geographical locations. All of our locations are fully insured.
It is difficult to identify fabrics we don’t clean without looking at the label but we cannot clean curtains with blackout lining (even those with labels which indicate they can be dry cleaned).
Dry Cleaning
Dry cleaning is the process of cleaning fabrics with a solvent other than water. Despite what its name implies, dry cleaning is not actually a ‘dry’ process. Clothes are soaked in a different solvent other than water. This process is used to clean fabrics that degrade in water, and delicate fabrics that cannot withstand the rough and tumble of a washing machine and clothes dryer.
We follow all guidelines according to the label. If there are any items that we feel may be a risk, we will always consult you before proceeding. Sometimes items, despite being cleaned according to the care label, can be damaged in the dry cleaning machine. This is normally due to poor material / craftmanship. If this happens, we will issue a letter with the item which you can take back to the place of purchase.
We tag all items to manage orders and reduce the risk of lost items. You can remove this when you have received your clean garments, other we will normally remove it before cleaning it the next time.
We aim to remove all stains using the best cleaning soaps and chemicals. Sadly, sometimes we cannot remove all stains as they become ingrained. If this is the case, we will attach a tag to your clean garment(s) explaining this.
No. Since there is no combination water involved, it is not possible for the dry cleaning method to shrink clothes.
That depends on how strong the odour is. Dry cleaning does well in removing dirt and bacteria but might not be as effective in removing odour.
With green dry cleaning, yes. There are now many dry cleaners that use eco-friendly cleaning solutions like liquid co2 instead of perc, which is safe for the environment and for the skin.
Ideally, no, you shouldn’t. Clothing made from fabrics that have to be dry cleaned only do not react well to washing in water. Consequences are that clothes will usually distort in shape or damage the fabric.
Wash, Tumble Dry & Fold
If you wish you can weigh your bags as a guide, but we will always weigh all items when they reach our cleaning facility, and this will be noted on your final order confirmation.
Please refer to the care label on your garment(s) which will indicate whether we can clean your item. Our normal cycle is on a 30-degree wash. On occasion we may not be able to dry some items as the temperature may damage the items. If this happens, we will normally contact you.
If you wish you can sort your items into colours. We will normally do this once the garments reach the cleaning facility.
All our items are washed on 30-degree cycles.
Yes, we dry your clothes as part of our wash and dry packages.
Yes, you can keep the bag your washed garments are returned in for reuse next time.